Return,Refund/Cancellation Policy

At Adubay, majority products are created specially for you under our Print-on-Demand (POD) model. To ensure fairness and prevent misuse, returns, refunds, or exchanges are accepted only in cases where the product received is damaged, defective, torn, or incorrect.

Return / Exchange Window

Our return and exchange policy is valid for 07 days from the date of delivery.
Requests raised after 07 days from delivery will not be accepted.

Mandatory Image Requirement (Very Important)

To raise a valid return, refund, or exchange request, customers are required to upload clear images of the product showing the issue.

Images must clearly display:

• The damage or defect
• The entire product
• Original packaging, including tags (if applicable)

Requests without image proof or with unclear / incomplete images may be rejected.

Image upload is mandatory to help us verify issues quickly and fairly.

Eligibility for Return / Exchange

To be eligible:

• The product must be unused, unwashed, and in the same condition as received
• It must be returned in original packaging
• The issue must be related to manufacturing defect or transit damage

Returns / refunds are not accepted for:

• Change of mind
• Size or color preference
• Normal wear and tear
• Notebooks, Posters, Journals, and customized products

How to Raise a Return / Exchange Request

You can initiate a request by clicking Return in the Orders section on theMy Account page. (Click here to access the My Account dashboard).

(If you did not create an account earlier, an account is automatically created when you place an order. Login details are shared via email, or you may log in using the OTP option with your registered mobile number.)

Reverse Pickup / Self-Shipping

Once a valid request (with image proof) is approved:

• We usually arrange a reverse pickup within 2–3 working days
• In locations where reverse pickup is unavailable due to courier limitations or unforeseen circumstances, customers may be requested to self-ship the product (preferably via India Post / Speed Post and expenses shall be reimbursed in the form of coupon codes)

Quality Check & Approval

All returned products undergo a strict quality inspection upon receipt.

• You will be notified via email regarding approval or rejection
• Partial refunds or rejection may apply if the product:
  • Is not in original condition
  • Shows damage due to customer handling
  • Has missing parts, tags, or packaging not caused by our error

Refund Process

Once approved:

• Refunds are processed to the original payment method
• Timelines after initiation:
  • NEFT / Bank refunds: 5–7 working days
  • Payment gateway refunds: 5–7 working days (excluding weekends and bank holidays)

Late or Missing Refunds

If you have not received your refund:

1. Re-check your bank account
2. Contact your credit card provider (posting time may vary)
3. Contact your bank for processing updates
4. For further assistance, please, contact us by clicking here.

Cancellation Policy

Orders can be cancelled only before shipment by clicking “Cancel” in the Orders section of your My Account page.

Once shipped, cancellation is not permitted.

Policy Updates
Please review this page periodically for any updates to our Refund, Return & Exchange Policy.